MyIDEXX now helps you do more

MyIDEXX is your IDEXX online account. Simply sign in once to access IDEXX online services, including IDEXX Online Orders, the IDEXX Learning Centre and, most recently, IDEXX 360 (if applicable*). MyIDEXX is a convenient and secure way to order products, manage your training history and track your IDEXX 360 progress. Because your account includes your personal profile and your business affiliation, you can readily access your own educational history or key business information.

*Enquire with your Diagnostic Practice Consultant for more information about the IDEXX 360 program. 

Not yet. Continue to use your current VetConnect PLUS sign-in credentials until further notice. We are working on including this service in the future and will advise when this is available. 

Assigning a business administrator is another way to increase security for your business and access secure business information from IDEXX. Administrators can select which staff have access to IDEXX Online Orders, IDEXX 360 and other IDEXX services. Administrators will also receive notifications any time the settings for staff access are changed. This ensures that access to ordering and program information remains secure and is limited to those who need access to it.

If you need administrator access for your business, you can make yourself an administrator by selecting Add/Remove business under Personal/My profile on your MyIDEXX dashboard and following the steps to verify. Fill in one of your last 3 payments to IDEXX as verification. You will find your payments to IDEXX on your clinic’s bank account statement. If you need assistance, please contact your current business administrator or contact us 1300 44 33 99.

We appreciate your time is precious. Personal profiles help your business administrator securely manage staff access to IDEXX services. This ensures that ordering and IDEXX 360 information is limited to those you nominate. 

You can find your account number on any statement or invoice from IDEXX. Below is an example of where your clinic account number is located on paperwork. Your account number is also displayed next to the name of your veterinary practice on the MyIDEXX dashboard.

Your business relationship helps us provide you with secure access to relevant IDEXX services, including programs your account may participate in.

Using your unique email address is a secure way to manage your sign-in credentials. Only you should have access to your email account and preferences, if you ever forget your sign-in credentials, it’s easy to fix. Simply select 'Reset passphrase' on the sign-in screen and enter your email address. Then follow the process by clicking the link in your email and creating a new passphrase. It is important not to use generic email addresses for registration for security/privacy reasons. 

Depending on the email preferences you’ve set up, you may receive emails related to your IDEXX online orders. Every email you receive gives you the option to update your email preferences or to unsubscribe. If you would like to recieve email notifications, go to the MyIDEXX profile tab to 'Manage your confirmation emails'. See our privacy policy for more information.