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Public holiday schedule

Customer Relations and Technical Support 2025

1st January
New Year's Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
27th January
Australia Day
Medical Consulting
  • Normal service
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
3rd March
Labour Day - WA
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Perth
Regional Sample Collection
  • Closed in WA
Lab Ops
  • Closed in Perth
10th March
Labour Day - VIC
 
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Melbourne
Regional Sample Collection
  • Closed in VIC
Lab Ops
  • Closed in Melbourne
18th April
Good Friday
 
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
19th April
Easter Saturday / Day following Good Friday - NSW/ACT/SA/VIC/ACT/NT
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
20th April
Easter Sunday
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
21st April
Easter Monday
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
25th April
Anzac Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
5th May
Labour Day - QLD
 
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service in NSW. Closed in QLD
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in QLD
Regional Sample Collection
  • Closed in QLD
Lab Ops
  • Limited service in Brisbane
2nd June
Western Australia Day
 
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Perth
Regional Sample Collection
  • Closed in WA
Lab Ops
  • Closed in Perth
9th June
King's Birthday -
NSW/ACT/SA/VIC/ACT/ NT/TAS
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Closed in NSW. Normal service in QLD
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed - except Perth normal service
Regional Sample Collection
  • Closed - except WA normal service
Lab Ops
  • Closed - except Perth normal service
13th August
Ekka Holiday
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Closed in QLD. Normal service in NSW.
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Limited service in Brisbane
Regional Sample Collection
  • Limited service in Brisbane
Lab Ops
  • Limited service in Brisbane
29th September
King's Birthday - WA
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Perth
Regional Sample Collection
  • Closed in WA
Lab Ops
  • Closed in Perth
To be confirmed
AFL Grand Final Friday
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Melbourne
Regional Sample Collection
  • Closed in VIC
Lab Ops
  • Closed in Melbourne
6th October
Labour Day - NSW/ACT/SA
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Closed
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Sydney and Adelaide
Regional Sample Collection
  • Closed in NSW/ACT/SA
Lab Ops
  • Closed in Sydney and Adelaide
6th October
King's Birthday - QLD
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Closed
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Brisbane
Regional Sample Collection
  • Closed in QLD
Lab Ops
  • Limited service in Brisbane
4th November
Melbourne Cup Day **
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Melbourne
Regional Sample Collection
  • Closed in VIC
Lab Ops
  • Closed in Melbourne
24th December
Christmas Eve *
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Limited service
Regional Sample Collection
  • Limited service
Lab Ops
  • Normal service
25th December
Christmas Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
26th December
Boxing Day/Proclamation Day (SA)
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
31st December
New Year's Eve *
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Limited service
Regional Sample Collection
  • Limited service
Lab Ops
  • Normal service

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