IDEXX Newsletter

Like most other businesses, veterinary practices suffered during the height of COVID-19. According to Vet Success, daily invoices per practice decreased by up to 20% during April and May, compared to 2019.

After putting off important but not critical pet care services for the past few months, your clients are ready to return, which creates a lot of potential. Your marketing strategy should focus on bringing your existing clients back to your practice and attracting new clients.

Here are six ideas to help you navigate your post-lockdown marketing strategy to regain lost ground.

 

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If the pandemic has taught us anything, it's that you need an effective way to communicate quickly and efficiently with clients. When the country shut down and veterinary practices needed to adjust their daily routines quickly, many were left scrambling to let their clients know whether or not they were open and what to expect. Now that you're reopening, you should frequently communicate with your clients through various platforms, including email, social media, and others, about your updated protocols and safety measures. Although the country is reopening, COVID-19 is still present. Many clients have valid concerns about returning to businesses, so address their concerns by clearly communicating your enhanced safety protocols before they arrive for their appointment.

 

While your services were limited to non-elective care, many pets missed regular preventive care visits. Reach out to remind these clients about their pet's overdue vaccines or annual heartworm testing to ensure they don't skip these important services. Follow up with a second and possibly third reminder for clients who don't schedule an appointment right away to help bring them back through your door.

 

If your practice implemented telemedicine during the lockdown, let your clients — old and new — know how you'll use it moving forward. As people hunkered down at home, they relied more on technology and conveniences, such as delivery services and digital communication methods, and will undoubtedly continue using them after businesses reopen. Lean into this growing movement, and appeal to potential clients' desire to receive advice from the comfort of their couch.

 

Everyone uses social media, from young professionals to retirees, so you're missing out on your share of social marketing if you don't take advantage of this way to let people know what's happening in your practice. Designate a team member as your social media manager and collect ideas from your team about what types of posts make them stop scrolling. A mixture of heart-warming patient stories, team spotlight posts, and timely educational titbits will help new and potential clients feel like part of your family. Blog posts are an effective way to drive traffic to your practice's website and establish you as an expert on pet care topics. Educational posts about parasite prevention and the importance of routine wellness visits will encourage your existing clients to schedule that forgotten visit finally. Posts about how your practice gets involved in your community will hook potential clients into calling your practice. Don't forget to post a few sentences about your latest blog post on social media with a link to your blog page.

 

Gone are the days when potential clients stop by the practice to do research or call to ask about your services. Instead, when clients shop for a new veterinary practice, they go online to decide. Like it or not, the quality of medicine you practice will be judged based on the appearance of your website. So, what does your website say about your practice? Does it simply state that you are X Veterinary Hospital, and you provide services A, B, and C from 8 a.m. to 6 p.m., Monday through Friday? Worse, does it contain typos and poorly written or uninspired copy? Or does it professionally portray your story and engage potential new clients, keeping them on your site longer and prompting them to click the "make an appointment" button?

 

From grooming salons to boarding facilities, the entire pet care industry is inundated with a backlog of business now, so there's no better time for pet care companies to spread the word about their favourite veterinary practice. Foster a good relationship with local pet-related business owners by inviting them for a tour or hosting a lunch-and-learn about recognising illness signs that warrant a veterinary visit, so they'll recommend you to clients who ask for a referral. Make gift bags for your local shelter to pass out to new pet owners that include branded information sheets about caring for a new pet or the importance of parasite screening and include a certificate for a free wellness exam at your practice. Although reopening may be overwhelming, don't let this unique opportunity pass you by without adjusting your marketing strategies to help you bounce back. Use these tips or gather your team to brainstorm other ideas to put your practice back on the path to success.