IDEXX Newsletter

We're hearing from many practices that postcard communications continue to be a great way to reach clients. They're also providing a welcome sense of routine and normalcy during these uncertain times. Our suggestion: keep reminding clients to call and schedule their appointments and train staff to book six weeks into the future.

Send reminder postcards using the IDEXX Reminder Service

Postcard reminders are easy to set up and use with IDEXX Neo and the IDEXX Reminder Service. The IDEXX Reminder Service combines multiple pets and services from the same household onto one reminder postcard (up to 7 lines; each pet's name and each reminder counts as one line). Note that this may result in fewer mailed postcards than the total number listed on the IDEXX Reminder Service order confirmation email.

Create a list of reminders in Neo:

1. Click your name in the menu bar. Then click Administration. Under General, click Reminders.
2. Click All Due Reminders.
3. The date range is set for the current month, but you can change it. If you change it, click Go. Tip: You can select dates in the past for overdue reminders and dates in the future for reminders coming soon.
4. You can filter the list or search using the information in the column headers. See Manage and send reminders for more details.
5. Click Export CSV and save the file to a location on your computer. The file should be saved with a .xls extension. If it's not, open the file, click Save As, and save it with a .xls extension.

Note: If you have more than one type of postcard reminder or message to send, create a .xls file for each type and give each one a different name.

Use the IDEXX Reminder Service:

1. Go to the IDEXX Reminder Service website.
2. Sign in, create an account, or click the start exploring link.
3. Click Reminder Cards.
4. Select the card size and design.
5. Enter your practice information. This appears on the postcard as your contact information.
6. Select text for the back of your card or write your message.
7. Select font colour and style.
8. Add your practice logo or select a logo.
9. Click Next.
10. Review what the postcards will look like. If you accept the proof, click Next.
11. Click Next to proceed to upload your reminder file. Note: Make sure Upload your Reminder File is selected.
12. Click Choose File and select the .xls file you saved on your desktop.
13. Click Next.
14. Enter your SAP ID in the Client ID box.
15. Click Place Order. The IDEXX Reminder Service will send your postcards.

Veterinary Software & Services

News items and blog articles posted by the IDEXX Veterinary Software & Services Team