IDEXX Newsletter

Vetstoria integrates with Neo, allowing you to increase the reach of your practice by offering online appointment booking and video consultations—all without needing to download an app.

• Provides a secure and straightforward way for clients to book appointments and video consultations from your practice's website, social channels, or Google My Business profile.
• Appointments made through Vetstoria are instantly scheduled into Neo and matched to an existing client and patient record.
  • The client records in Neo are first matched by email and any phone number, then by a client last name and first name.
  • Matches to patient records are by patient name, last name, and client-first name.
  • If Vetstoria cannot match a client and /or patient, Neo provides a quick way to create a match right from the appointment.
• After scheduling their appointments online, clients receive automatic email confirmations with zero manual effort from your team.
• Clients start their consultation by clicking a link in the appointment confirmation. Consults can be conducted on any mobile phone, tablet or PC, and payment is collected electronically through Vetstoria.

Learn more about how Vetstoria and Neo work together to help you increase the reach of your practice: https://www.vetstoria.com/integrations/idexx-neo/ .

Check out your newest Neo enhancement now!

Veterinary Software & Services

News items and blog articles posted by the IDEXX Veterinary Software & Services Team