IDEXX Newsletter

It is critical to have a customisable workflow system that allows you to easily adapt your processes and protocols to any situation that arises. SmartFlow Patient Workflow Software  with curbside check-in can help your practice by making your workflow more efficient, thereby preserving precious time and resources.

Although curbside check-in may not be the most ideal way to conduct veterinary appointments, SmartFlow can help ease the burden.

#1: Customisable workflow templates allow you to adapt to any situation

SmartFlow enables you to create workflow templates that are specifically tailored to meet your individual practice needs. Additional steps such as gathering the patient from the owner’s vehicle, noting vehicle information, and video conferencing with the owner, can easily be added to your existing process using SmartFlow. Each team member can view the workflow process to see the current status of each patient. SmartFlow has ready-made templates and workflows specifically tailored for industry-standard curbside check-in protocol.

#2: History forms decrease time spent in the parking lot

SmartFlow contains customisable patient history forms that can be altered to fit your hospital’s needs. History forms allow your team to collect important information over the phone, minimising the time staff members must spend in the parking lot with the owner. 

#3: Electronic signature function eliminates paper consent forms

SmartFlow’s electronic signature capture function eliminates the need for paper consent forms for diagnostics, treatment, and euthanasia. Instead of taking a clipboard and paper form to a waiting client, a team member can collect their signature on a tablet. Additionally, tablets can be used wearing gloves and easily sanitised after each client.

#4: Teleconferencing makes client communication a breeze

Client communication is critical when a pet is checked in curbside since the pet owner can’t be in the exam room with you. Owners may be uneasy about having their pet examined without the ability to be part of the experience. Sharing a pet’s appointment via video lets the client feel like they are right there with their pet.
#5: Electronic options make payment more efficient

SmartFlow’s charge capture function ensures no charges are missed, and each patient’s invoice is ready to go when they are collected. Electronic payment methods can be used to collect payments, providing a contactless experience. 

Adapting to curbside check-in may be challenging in many ways, but SmartFlow can help you maximise your time and effort.

IDEXX Marketing Team

News items and blog articles posted by the IDEXX Marketing Team